This page explains how you can ask ZENVello Sweden to delete your customer account and associated personal data. It is also the public User Data Deletion URL for Meta / Facebook App Review.
Last updated: 26 September 2026.
What data can be deleted
On request, we can delete or anonymise personal data that we do not need to keep, including:
- your customer account login and profile details;
- saved addresses and phone numbers on the account;
- marketing or support messages that are not required as business records;
- identifiers linked to a Meta/Facebook user, if you used a Meta-related feature with this store.
Order history that is required for accounting, tax, fraud prevention, or dispute handling may be retained in a limited form even after the account is closed. We will tell you if part of a request cannot be completed for that reason.
How to submit a deletion request
There is no self-service “delete my account” button in the storefront today. Send a request using email: owner@zenvello.se, or the public contact form at https://zenvello.se/contact.
Please include:
- the subject line “Data deletion request”;
- the email address on your ZENVello Sweden account;
- any order numbers you want us to locate;
- if the request relates to Meta/Facebook, your Facebook/Meta user ID or the email used with that app, if you have it.
If you cannot access the email inbox on the account, describe another way we can reasonably verify that you are the account holder.
What happens after a request
- We confirm that we have received the request.
- We verify that the request comes from the account holder (or an authorised person).
- We delete or anonymise personal data that is not subject to a retention exception.
- We close the customer account so it can no longer be used to sign in.
- We send a short confirmation when the request has been processed, or explain what we could not delete and why.
Retention exceptions
We may retain specific records where the law requires or allows it, including invoices and order records needed for bookkeeping and tax, information needed to handle a payment chargeback or legal claim, and data needed to detect or prevent abuse. Those records are kept only for as long as that purpose requires.
Timeframe
We aim to handle deletion requests without undue delay. Where data-protection law applies (for example the GDPR for people in the EEA), we will respond within the period that law requires — typically one month, which may be extended in complex cases if the law allows. This is not a guarantee of a shorter internal deadline.
Meta / Facebook users
If you used a Meta product in connection with this store and want related data removed, submit the request as described above. We will delete the personal data we hold that is linked to that use, except where a retention exception applies. Removing data from Meta’s own systems (for example your Facebook account) must be done in Meta’s settings.
Contact
Questions about this process: email: owner@zenvello.se, or the public contact form at https://zenvello.se/contact.
Related policies: Privacy Policy and Terms of Service.