These Terms of Service (“Terms”) apply to your use of the ZENVello Sweden website at zenvello.se. By using the website or placing an order you agree to these Terms. If you do not agree, please do not use the store.
Last updated: 26 September 2026.
This website (zenvello.se) is operated by ZENVello Sweden.
[To be completed by store admin: registered office / postal address]
[To be completed by store admin: legal entity name and company registration number, if different from the store name above]
Website usage
You may browse and purchase from the store for lawful personal or ordinary business use. You must not misuse the website (including attempting to gain unauthorised access, disrupting service, scraping in a way that harms the store, or introducing malware).
User accounts
Some features require a customer account. You are responsible for keeping your login details confidential and for activity on your account. Tell us promptly if you believe the account has been used without permission. We may refuse, suspend, or close an account if we reasonably believe these Terms have been broken or that the account is being used for fraud or abuse.
Orders
An order is an offer to buy the products shown in your cart. We may accept or decline an order (for example if an item is unavailable, a price is obviously wrong, or we cannot complete payment or delivery). A contract is formed when we confirm the order. We may cancel an accepted order if we cannot fulfil it; if that happens we will refund amounts you have paid for the cancelled items, using the original payment method where practical.
Payments
You must pay using a method offered at checkout. Payment is processed by the provider of that method. The amount charged is the total shown at checkout, including any shipping and taxes displayed there. If a payment fails or is later reversed, we may pause fulfilment until the order is paid.
Product information
We aim to describe products accurately using the information available to us, including titles, images, and specifications. Photographs are illustrative. Colours and details may vary. If a description is materially wrong, contact us and we will look into a correction, replacement, or refund as appropriate.
Pricing
Prices are shown in the currency used by this store. The price that applies is the price displayed at checkout when you complete the order. We may change prices on the website at any time before you place an order. Promotional prices apply only while they are shown and only on the terms stated with the offer.
Shipping
Available shipping options, costs, and any estimated delivery windows are shown during checkout or on the product page when that information is configured. Estimates are not guaranteed delivery dates. Risk in the goods passes according to the shipping method and applicable law. If a parcel is delayed or missing, contact us with your order number so we can check tracking with the carrier.
Returns and refunds
Returns and refunds are handled according to the information shown at checkout, any returns instructions we send you, and consumer law that applies to your purchase. We do not state a fixed “no-questions” return period on this page beyond what is offered at checkout or required by law.
If you believe you have a legal right to withdraw from a distance contract, or that an item is faulty, contact us before returning the goods unless we have told you otherwise. Refunds, when due, are made to the original payment method where practical.
[To be completed by store admin: any additional written returns policy, restocking rules, or non-returnable item categories]
Intellectual property
The store name, branding, website design, and content we publish are owned by us or used under licence. You may not copy, scrape, or reuse that material for a competing store or public distribution without permission, except for ordinary viewing and personal use or where the law allows.
Prohibited use
You must not use the website to commit fraud, money laundering, or other crimes; to harass staff or other customers; to upload unlawful content; or to circumvent security, pricing, or payment controls.
Account termination
You may stop using the store and ask us to close your account as described on the data deletion page. We may suspend or terminate access if you seriously or repeatedly break these Terms, if required by law, or if we stop operating this website. Outstanding orders already paid may still be fulfilled or refunded as appropriate.
Third-party services
Checkout, payments, shipping, analytics, and advertising may involve third-party services. Their terms and privacy notices apply to their processing. We are not responsible for websites we do not control that you choose to visit from our pages.
Limitation of liability
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses if you use the store as a consumer, or for delays or failures caused by events outside our reasonable control (including carrier disruption or supplier shortage). Our liability for any order is limited to the amount you paid for that order, except where the law says otherwise.
Changes to these Terms
We may update these Terms from time to time. The current version will be published at https://zenvello.se/terms-of-service with a new “Last updated” date. Changes apply to new visits and new orders after publication. They do not change a contract already formed for an earlier order, except where the law requires.
Contact information
Questions about these Terms: email: owner@zenvello.se, or the public contact form at https://zenvello.se/contact.
See also our Privacy Policy.